Service Agreement

All clients must agree to and abide by these Terms and Conditions:

READ THESE TERMS CAREFULLY BEFORE USING THIS SERVICE ("iVision Mobile"). BY SIGNING OUR “SERVICE AGREEMENT” YOU REPRESENT THAT YOU, HEREIN REFERRED TO AS “THE CLIENT”, ARE AUTHORIZED TO ENTER INTO BINDING AGREEMENTS EITHER INDIVIDUALLY OR ON BEHALF OF YOUR COMPANY AND ARE NOW COMPLETING SUCH A BINDING AGREEMENT. THIS AGREEMENT AND ATTACHED PRICING ADDENDUM CONSTITUTES THE ENTIRE AGREEMENT BETWEEN THE PARTIES AND ALL OTHER ADDITIONAL OR CONTRARY DOCUMENTS, OR REPRESENTATIONS, WRITTEN OR ORAL, ARE HEREBY REJECTED AND SHALL NOT BE BINDING.

1. INTRODUCTION

1.1 Introduction

The technology for this message delivery platform is provided by iVision Mobile and is furnished "as is" under this Agreement for the fees specified in our pricing plan. You must read this Agreement and agree to its terms before you may create an account for and use iVision Mobile.

1.2 Modification of This License Agreement

iVision Mobile reserves the right to change this License Agreement, and any Additional Terms at anytime, effective upon making the modified provisions available on the iVision Mobile web site (www.iVision Mobile.com). You are responsible for regularly reviewing these terms and conditions. Continued use of iVision Mobile after any such changes shall constitute your consent to such changes, including changes in fees. iVision Mobile will provide 10 days notice for any changes in the pricing schedule and will not assume any obligation to notify you of any changes to the Terms of Use and Notices, or Additional Terms.

2. LICENSE

2.1 License.

iVision Mobile grants you a non-exclusive, nontransferable license to create an account for and use iVision Mobile for your organization in accordance with the terms of this Agreement. The information provided on this web site regarding Features and Pricing, Privacy Policy, and Anti-Spam Policy is incorporated herein by reference. You specifically understand and agree that iVision Mobile and any associated Documentation are and shall remain the sole and exclusive property of iVision Mobile, and is copyrighted and licensed, not sold.

2.2 Services Provided

iVision Mobile shall provide some or all of the following services, depending on services availability, and the service contract purchased: Account management platform; Email messaging, including bounce reports, subscriber reports, campaign reports, etc…; Text Messaging to National carriers, including 2-way Standard and Premium campaigns (e.g., for contests or polls) and results reports; Multimedia Messaging to mobile phones on enabled carriers, including sending ring-tones, wallpapers, images, audio, and video. iVision Mobile guarantees 24 hour access to your database, and 99% uptime of its services and the client's access thereto, subject to the Terms and Conditions set forth herein. If your Service in any given month is interrupted for more than 1% of total uptime as a result of any failure on the part of iVision Mobile, iVision Mobile shall give you a credit for the reasonable value of that downtime. iVision Mobile is accountable for providing the foregoing services, but provides said services “as is” and is only responsible for ensuring that the client's messages leave the iVision Mobile network. iVision Mobile is not and cannot be responsible for the ultimate delivery of the client's messages, and makes no such warranty or guarantee.

2.3 Copyright

iVision Mobile and the Documentation, which includes the Privacy Policy provided with iVision Mobile, contain material that is protected by United States Copyright Law and trade secret law, and by international treaty provisions. All rights not granted to you herein are expressly reserved by iVision Mobile. You may not remove any proprietary notice of iVision Mobile from any copy of the web site or the documentation. You are not authorized to use iVision Mobile trade secrets such as source code from the object code or methods of message delivery, the iVision Mobile company name, logos or any related product, service names, design marks and slogans.

2.4 Confidentiality

You acknowledge that iVision Mobile contains valuable trade secrets that are proprietary to iVision Mobile and you agree to maintain the confidentiality of any proprietary information that you may obtain. iVision Mobile shall maintain as confidential Client's Email, phone, mobile phone, fax, physical mailing addresses, instant message handles and ,pager list(s) to be used exclusively by Client for the benefit or Client. iVision Mobile will not compile, buy, sell, rent, rent, or trade Client's Email, phone, fax, physical mailing addresses, instant message handles or pager list(s), or send unauthorized emails, instant messages, wireless text messages (SMS), direct mail, voice messages or faxes to client's list. iVision Mobile will not use your customer list or any other customer information for any other purposes than those intended with the service without your express written consent. Your customer information will not be shared with any other parties unless required by law.

2.5 Restrictions

iVision Mobile maintains a Global Permanent Removal List which contains addresses and domains which it will not allow any customer to add to a database. You understand and agree that iVision Mobile has full discretion to block the uploading of any email address which it has placed on such a list, and will not be liable for the blocking of any such address from any customer database.
You may not: 1) use or copy iVision Mobile, or the Documentation except as provided in this Agreement; 2) modify or merge iVision Mobile or the Documentation; 3) publish, display, disclose, rent, lease, modify, loan, distribute, or create derivative works based on iVision Mobile, the Documentation or any part thereof, or otherwise make available, the Documentation, in whole or in part, to any other person or entity; 4) remove, obliterate, or cancel from view any copyright, trademark, confidentiality or other proprietary notice, mark, or legend appearing on iVision Mobile or the Documentation; 5) reverse engineer, decompile, translate, adapt, or dissemble iVision Mobile, nor shall you attempt to create the source code from the object code for iVision Mobile; or 6) sublicense or assign the license for iVision Mobile or the Documentation; and 7) copy this terms and conditions or license agreement for your own use. You must include subscribe/unsubscribe information (as well as a physical address for the CAN SPAM act and an abuse link to our abuse system) provided by iVision Mobile in each message you send using iVision Mobile. You must also honor in a timely manner all unsubscribe requests sent directly to you from those who elected not to use iVision Mobile's automated subscribe/unsubscribe features, regardless of how harsh or unpleasant the unsubscribe request may be. You may not use iVision Mobile to:
  1. send unsolicited emails, instant messages, wireless text messages (SMS), or Multimedia (MMS) Messages (a.k.a. "Spam") to anyone;
  2. send unsolicited emails, instant messages, wireless text messages (SMS), or Multimedia (MMS) Messages to email addresses, phone/pager numbers, landline phone or fax machine, obtained from any purchased or harvested lists in which the recipient did not expressly request to receive your message;
  3. send emails, instant messages, wireless text messages (SMS), or Multimedia (MMS) Messages that harass, embarrass, defame, abuse, threaten, are libelous or slanderous, or otherwise violate the legal rights of any individual, group, or organization;
  4. send emails, instant messages, wireless text messages (SMS), or Multimedia (MMS) Messages that contain or link to pornographic or sexually explicit content, racially or ethnically objectionable content, content that directly or indirectly promotes the use of any illegal substances, content that violates laws or regulations designed to protect minors, or other content deemed to be offensive or inappropriate by iVision Mobile;
  5. send emails, instant messages, wireless text messages (SMS), or Multimedia (MMS) Messages that contains copyrighted material, including text, graphics (including trademarked material), software or other material protected
  6. by intellectual property law, for which you do not have lawful authorization to reproduce, publish, or otherwise distribute;
  7. send emails, instant messages, wireless text messages (SMS), or Multimedia (MMS) Messages that contains a computer virus or other code or files that could damage, harm, or otherwise disrupt the operation of anyone else's computer or storage device, or violate the privacy or security of any individual, group, or organization;
  8. perform or promote illegal activities such as starting or forwarding chain letters, illegal contests or promotions, or any other activity that is illegal;
  9. impersonate, use the name of without expressed permission, or
  10. violate any applicable governmental laws or regulations or perform any activity that would cause iVision Mobile to violate any law, statute or regulation.
Although iVision Mobile has no obligation to monitor the content provided by you or your use of the Services, it may do so and may remove any such content or prohibit any use of the Services it believes may, be or is alleged to be in violation of the foregoing.

2.6. "No Spam" and Privacy Policies

You represent, covenant, and warrant that you will use the Services only in compliance with the Agreement, the federal CAN-SPAM Act of 2003 and all other applicable laws, including but not limited to policies and laws related to spamming, privacy, obscenity, or defamation. This includes all applicable best practices as set forth by the Mobile Marketing Association (www.mmaglobal.com). In the event you use the service to conduct telemarketing activities, You warrant to us that you will take all required actions necessary to comply with applicable state and federal DO NOT CALL and TELEMARKETING registration statutes and regulations, and you will not use the Service in a manner which will result in a violation of any laws or regulation respecting such Service, including but not limited to the federal Telephone Consumer protection Act, 27 U.S.C. § 227, et seq..

You may use iVision Mobile only for "opt-in" lists, lists in which the recipient has voluntarily signed up to be on your list and has not requested to be unsubscribed. Any messages sent to users who did not request to be on your lists, whether purchased or otherwise obtained without the recipients consent, will be deemed as "Spam" and may result in termination of your account without refund and legal action, including the pursuit of damages, against you for violating our "No Spam" policy. You also agree to abide by and display a Privacy Policy or link to a Privacy Policy on your list signup page. You must either 1) use the Privacy Policy provided by iVision Mobile or 2) use a Privacy Policy that contains the same provisions as the Privacy Policy that is provided by iVision Mobile. Any violation of this Privacy Policy may result in termination of your account without refund and legal action against you. You agree to indemnify and hold iVision Mobile harmless from any damages and claims arising from any violation of this policy. iVision Mobile is compliant with the CAN-SPAM laws http://www.spamlaws.com/federal/108s877.html) and the Mobile Marketing Association best practices and enforces such practices for all of its clients. The company also works closely with the major anti-spam organizations such as Mail Abuse Prevention System (MAPS), SpamCop, Spamhaus, and Spam Prevention Early Warning System (SPEWS) to ensure that all of its clients are not in violation of spamming policies. You understand that Emails that you send through the Service may generate abuse complaints from recipients. As a matter of privacy,  iVision Mobile does not have to share with you the email addresses, instant message handle, phone numbers, pager numbers or fax numbers of those who complain about your campaigns.

2.7. Addressing Spam Complaints

You are responsible for ensuring that your campaigns do not generate a number of abuse complaints in excess of industry norms, which may result in termination of services on your behalf. iVision Mobile, in its sole discretion, shall determine whether your level of abuse complaints is within industry norms, and its determination shall be final, binding and conclusive for all purposes under this Agreement. In the event that your use of the Services results in your being listed on SpamCop or any other anti-spam organization, iVision Mobile reserves the right to require that you utilize a “double opt in” service which will require newly added users to verify their assent to receiving your communications after they have been added to your database(s).
If a customer gets blocked, iVision Mobile may charge $10 per incident for the service, unless the block was the fault of iVision Mobile.  If your account is flagged as being a potential spammer, iVision Mobile will generally take the following steps:
  1. Spam complaint received -- Based on the severity (such as a spam trap) as well as volume of complaints, we will assess the situation and notify the client as to the violations.
  2. Account is temporarily suspended to give us time to properly investigate the claims.
  3. If the block is due to numerous spam complaints, the client will have to wait until the threshold goes down before sending more mailings.
  4. If the block is due to a spam trap, iVision Mobile will attempt to discover the seed address(es) but this may not be possible. The client will not be able to send mailings until the database is cleared of possible traps or may have to resubmit a new database
  5. After the investigation, iVision Mobile will determine whether or not it can continue to do business with the client.
2.8 Enforcement

You acknowledge that upon your breach of Sections 2.3, 2.4, 2.5, or 2.6 iVision Mobile shall be entitled to equitable relief to protect its interests, including preliminary and permanent injunctive relief and you further agree to waive any right or claim to which you may be entitled to immunity or exemption from liability. iVision Mobile may also seek damages as a result of such breach.

2.9 Term and Termination

You understand that your Agreement is effective from the date you create an account with iVision Mobile and shall continue until the contract is complete or the account is terminated either by you or by iVision Mobile. Request to terminate will be effective 30 days after receipt by mail, or receipt of an email with verifiable return email, to iVision Mobile at support@ivisionmobile.com with ALL fees due prior to the effective date of termination. 6 and 12 month agreements will automatically roll over to month-to-month agreements, at the same rate, until the client notifies iVision Mobile in writing as specified above. Clients who choose to terminate a 6 or 12 month agreement prior to the expiration date will be required to pay 50% of any remaining and/or unpaid balance due. iVision Mobile MAY CONTAIN A DISABLING DEVICE THAT WILL PREVENT IT FROM BEING USED UPON TERMINATION OF THIS LICENSE. YOU WILL NOT TAMPER WITH THIS DISABLING DEVICE OR THE PROGRAM. YOU SHOULD TAKE PRECAUTIONS TO AVOID ANY LOSS OF DATA THAT MIGHT RESULT WHEN THE PROGRAM CAN NO LONGER BE USED. iVision Mobile may terminate this Agreement immediately if: i) you fail to comply with the terms of this Agreement, ii) your account is dormant for a period of 60 consecutive days, iii) the iVision Mobile service is discontinued, or iv) you have an overdue balance for any non-free services or products purchased on or through www.iVision Mobile.com. If we do so, you must immediately stop using iVision Mobile and associated Documentation, including sample documents provided within iVision Mobile, and all copies you made of them.

2.10 Non-Payment

Any fees not paid in full within 30 days of the date of invoice will incur a $50 late fee. Any fees not paid in full within 60 days of the date of an invoice will incur a $100 late fee in addition to termination of the account. Said late fees shall continue to accrue until past due amount is paid in full. All past due fees shall also accrue interest at 10% or the maximum rate allowed by law, whichever is higher. The prevailing party in any dispute shall be entitled to recover its reasonable attorney, professional, and collection fees and costs. Checks returned for insufficient funds or any charge backs initiated will incur a fee of $25 per incident. Charges over 30 days old cannot be disputed nor contested.

2.11. Risks

iVision Mobile and it's Mobile Messaging platform may have errors and may produce unexpected results. You agree that any use of iVision Mobile will be entirely at your own risk. You agree to backup data and take other appropriate measures to protect programs and data. You may not allow a third party to use your iVision Mobile account and agree to indemnify and hold iVision Mobile harmless from any damages or claims arising from such use by any third party. You specifically understand that you assume all risk of your messages actually reaching their destination, and that iVision Mobile does not and cannot guarantee ultimate delivery of your messages. With respect to carrier message delivery.

3. DISCLAIMER OF WARRANTIES AND REMEDIES

3.1 Disclaimer of Warranty

iVision Mobile IS PROVIDED "AS IS." TO THE MAXIMUM EXTENT PERMITTED BY LAW, iVision Mobile DISCLAIMSALL OTHER WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIEDWARRANTIES OF  MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.   iVision Mobile DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN iVision Mobile WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT iVision Mobile WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN iVision Mobile WILL BE CORRECTED, OR THAT iVision Mobile IS COMPATIBLE WITH ANY PARTICULAR PLATFORM.  YOU SPECIFICALLY UNDERSTAND THAT THERE ARE MANY REASONS, OUTSIDE OF THE CONTROL OF iVision Mobile, THAT EMAILS and TEXT MESSAGES MAY NOT REACH THEIR INTENDED RECIPIENTS, AND UNDERSTAND THAT iVision Mobile CANNOT AND DOES NOT ASSUME ANY RESPONSIBILITY FOR THE ULTIMATE ARRIVAL OF YOUR BLASTS.

If you receive a claim that the use of iVision Mobile infringes a patent, copyright or other intellectual property right, you must promptly notify iVision Mobile in writing. iVision Mobile, at its own expense and option, may (i) defend and settle such claim, (ii) procure you the right to use iVision Mobile, (iii) modify or replace iVision Mobile to avoid infringement; or (iv) refund the license fees you paid, if applicable. These are your sole and exclusive remedies for any and all claims you may have against iVision Mobile arising out of or in connection with iVision Mobile, whether made or suffered by you or another person and whether based in contract or tort.

3.2 Limitations of Liability

TO THE EXTENT PERMITTED BY LAW, YOU AGREE THAT IN NO EVENT WILL iVision Mobile BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, INDIRECT, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES) ARISING OUT OF THE USE OF OR INABILITY TO USE iVision Mobile, OR FOR ANY CLAIM BY ANY OTHER PARTY, EVEN IF iVision Mobile HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THAT iVision Mobile IS FOUND LIABLE FOR DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), THE LIABILITY OF CONSTANT CONTACT TO YOU WILL BE LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICES.

3.3 Indemnification

Reciprocal??  You, at your own expense, will indemnify, defend and hold harmless iVision Mobile, its Affiliates and their employees, representatives, agents and affiliates, against any claim, suit, action, or other proceeding brought against iVision Mobile or an Affiliate based on or arising from your use of iVision Mobile, including but not limited to a claim that any content or material you or your organization distributed using iVision Mobile or any use of  iVision Mobile by you or your organization that violates any of the Restrictions or Terms, such as violation of the Privacy Policy or using iVision Mobile to send Spam, as set forth in this Agreement infringes in any manner any Intellectual Property Right of any third party or contains any material or information that is obscene, defamatory, libelous, slanderous, that violates any person's right of publicity, privacy or personality, or has otherwise resulted in any tort, injury, damage or harm to any person; provided, however, that in any such case: (i) iVision Mobile provides you with prompt notice of any such claim as soon as it is discovered ; (ii) iVision Mobile permits you to assume and control the defense of such action, with counsel chosen by you who shall be reasonably acceptable to iVision Mobile; and (iii) you do not enter into any settlement or compromise of any such claim without iVision Mobile' prior written consent, which consent shall not be unreasonably withheld. You agree to pay any and all costs, damages, and expenses, including, but not limited to, reasonable attorneys' fees and costs awarded against or otherwise incurred by iVision Mobile or an Affiliate in connection with or arising from any such claim, suit, action or proceeding. It is understood and agreed that iVision Mobile does not intend and will not be required to edit or review for accuracy or appropriateness any content or material that you or organization distribute using iVision Mobile.

3.4 Damages

You understand that the sending of unsolicited messages may result in fines, penalties, and the blocking of servers by spam filters and other spam preventing measures, and you shall reimburse iVision Mobile for any fines or penalties assessed against, and shall be liable for damages caused to any iVision Mobile server which is blocked as a result of your use of the Services covered herein. In addition to penalties which iVision Mobile may impose if your campaign results in a server being blocked, iVision Mobile shall have the right to charge your account for any time spent by its agents or employees addressing issues arising out of the unlawful use (or use in any manner inconsistent with the terms of this Agreement) of the Services, and that such damages may include, without limitation, direct, indirect, special, incidental, cover, reliance and/or consequential damages.

4. MISCELLANEOUS

4.1 Miscellaneous

This license and the rights granted under this Agreement may not be transferred or assigned by you or your company without the express written consent of iVision Mobile. The validity, interpretation, construction and performance of this Agreement shall be governed by the laws of the State of California, without regard to its principles of conflict of laws.  The parties consent to the jurisdiction of the courts of the State of California and the federal courts located within the State of California, and any disputes shall be litigated solely in those courts. In any action or proceeding to enforce rights under the Agreement, the prevailing party will be entitled to recover its costs and attorneys' fees. If any clause, sentence or other provision of this Agreement is held to be illegal, invalid or unenforceable, the remaining clause, sentence, or other provisions shall remain in full force and effect. Neither of the parties shall be liable for failures due to causes beyond their control, including, but not limited to, acts of God, acts of government, fire, flood, strikes, or acts or omissions of carriers. You warrant that you will comply with all applicable laws and regulations that relate to the performance of this Agreement. ARBITRATION

4.2 No Agency

No agency, partnership, joint venture, or employment is created as a result of the Agreement, and you do not have any authority of any kind to bind iVision Mobile in any respect whatsoever.
THIS AGREEMENT IS EXPRESSLY MADE SUBJECT TO ANY LAWS, REGULATIONS, ORDERS, OR OTHER RESTRICTIONS ON THE EXPORT FROM THE UNITED STATES OF AMERICA OF iVision Mobile OR INFORMATION ABOUT SUCH SOFTWARE WHICH MAY BE IMPOSED FROM TIME TO TIME BY THE GOVERNMENT OF THE UNITED STATES OF AMERICA . YOU SHALL NOT EXPORT iVision Mobile, THE DOCUMENTATION, OR INFORMATION ABOUT iVision Mobile, AND THE DOCUMENTATION WITHOUT CONSENT OF iVision Mobile AND COMPLIANCE WITH SUCH LAWS, REGULATIONS, ORDERS, OR OTHER RESTRICTIONS.

Any waiver by either party of any default or breach hereunder shall not constitute a waiver of any provision of this Agreement or of any subsequent default or breach of the same or a different kind. This Agreement constitutes the entire Agreement, supersedes all prior agreements, and changes are only effective when in writing and signed by both parties.

4.3 Records

You will ensure that anyone in your organization or affiliated entities who uses iVision Mobile (accessed either locally or remotely) does so only for your authorized use and complies with the terms of this Agreement.

4.4 Assignment of Accounts

iVision Mobile reserves the right to assign its IP and/or client's accounts and data to another company of equal or greater capabilities and capacity to handle client's account. In the event that iVision Mobile merges with or is acquired by another company or companies, all of its client accounts shall be automatically transferred to said new company or companies, but this contract shall remain valid and enforceable. Reword for client

5. COMPENSATION

Client agrees to pay iVision Mobile in accordance with the user pricing schedule for all mobile messaging services provided, and expenses provided or incurred hereunder, and for sales, use or similar tax, if any,.

6. SERVICE AGREEMENT & ACCEPTANCE
 
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This agreement was last updated on 6/22/2010..